Already Paid? How to Avoid Double Payment Issues

Created by USIDHR Team, Modified on Sat, 24 Feb 2024 at 04:53 PM by USIDHR Team

Introduction:

We understand how frustrating it can be to encounter payment issues after you've already completed your purchase. Don't worry, this guide is here to help you smoothly access your course without the hassle of a double payment.


Step-by-Step Guide to Resolve Payment Issues:

  1. Verify Email for Sign-In:

    • Ensure you are using the same email address you registered with.
    • Tip: Check your email accounts for a registration confirmation or receipt from us if you're unsure.

  2. Check for Registration Errors:

    • Double-check for any typos in your name or email during registration.
    • Found an error? Please open a support ticket by emailing us at info@usidhr.org with the correct details.

  3. Avoid Social Media Accounts for Sign-In:

    • Do not use social media accounts or create a new account for signing in. This can lead to access issues since new accounts do not retain course access.

  4. Password Recovery:

    • If you've forgotten your password, click 'Forget password' on the sign-in page. You’ll receive instructions via email to reset your password.


Accessing Your Course:

  • Once you've followed these steps, you can access your student dashboard directly: Sign In Here.

Conclusion:

After successfully logging in, you should be able to access your course without further payment issues. If the problem persists, please don't hesitate to contact our support team for assistance.


Need More Help?

  • Contact Us: If you require further assistance, please reach out to our support team via email at info@usidhr.org. We're here to help!















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